DATA SECURITY & DATA PRIVACY REGULATION
Our Company’s Commitment to Data Security
Services and websites we sponsor have security measures in place to protect the loss, misuse, and alteration of the information under our control. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining this information. If we do discover a security breach affecting your data, every effort will be made to provide a notification within 72 hours of our team learning of the occurrence.
Who Has Access to Your Data Within Our Organization
Within our organization, access to your data is limited to those persons who require access in order to provide you with the products and services you purchase from us, to contact you, and to respond to your inquiries, including requests for refund. Those staff members may be on teams such as: marketing, events, development, executive, customer support. Employees only have access to data that is relevant to their team, on a “need to know” basis.
California Privacy Rights
Pursuant to Section 1798.83 of the California Civil Code, residents of California have the right to request from a business with whom the Californian has an established business relationship, certain information with respect to the types of personal information the business shares with third parties for direct marketing purposes by such third party and the identities of the third parties with whom the business has shared such information during the immediately preceding calendar year. To request a copy of the information disclosure provided by the company pursuant to this provision, please contact us via email at email@example.com.
Our California Do Not Track Notice
Consistent with our policies described above, we collect information from our visitors on our Website and across third-party websites where applicable, to provide relevant content and advertising. We do not support Do Not Track (“DNT”) signals of web browsers.
DNT is a setting in your web browser that informs websites that you do not want to be tracked. You can enable or disable DNT through the Preferences or Settings options of your web browser.
Visitors Outside the U.S.
Our website and the servers that make this website available worldwide are located in the United States. The Internet laws in the United States govern all matters relating to this Website. Any information you provide in subscribing to or visiting our website will be transferred to the United States. By visiting our website and submitting information, you authorize this transfer, processing, and use.
EU Visitors and GDPR
The General Data Protection Regulation (the “GDPR”) took effect on May 25, 2018 and is intended to protect the data of European Union (EU) citizens and to help you have greater control over your personal data. If you are a resident of the European Economic Area (EEA), or are accessing this site from within the EEA, your data may be subject to protection by the GDPR. We respond to all requests that we receive from individuals who wish to exercise their data protection rights in accordance with applicable data protection laws. You can contact us by sending an email to firstname.lastname@example.org.
Under the GDPR, depending on the country in which you live, you have the following rights, which we extend to all of our website visitors:
- to object on grounds relating to your particular situation to the collection or processing of certain kinds of information (“right to object”);
- to withdraw consent even after it has been given, without affecting the lawfulness of the processing of your data prior to your withdrawal (“right to withdraw consent”);
- to access, modify or update your information so that it is correct (“right to access” and “right to rectification”);
- to have your information deleted or erased (“right to erasure” or “right to be forgotten”);
- to have your data transferred or ported elsewhere (“right to data portability”);
- and the right to restrict processing in certain situations (“right to restriction of processing”).
You are welcome to opt out from receiving marketing communications that we send you at any time. You can exercise this right by selecting the “unsubscribe” or “opt-out” link in the marketing emails we send you. We will not send you additional e-mails after receiving an “opt-out” confirmation from you. Additionally, you may update your email preferences by changing the settings in your account. Please remember, if you request that your account to be deleted, you will lose access to all of our programs in which you are actively registered.
For purposes of the GDPR, to the fullest extent possible, we do not directly collect or maintain personal data of our EU visitors or clients. This is done through partnerships with third-party vendors who have systems designed for the collection and storage of data on behalf of their clients (“data processors”). The data is only kept as long as is reasonably required to accomplish the purpose or purposes for which it was collected. Certain data may be expunged or utilized more quickly than others, and depending on your engagement and behaviors, including purchasing behaviors, we may be engaged in a business or contractual relationship with some longevity. (For example, if you purchase a course or program, or services that span over some time, you will continue to receive communications in regard to those offerings or services.)
The categories of data processors with whom we work, and that help us in the collection of information that allows us to serve and interact with you, include website analytics provider(s), website and webform plug-ins and related third-party services that allow us to maintain an up-to-date online platform and communicate with you electronically, an email service provider or providers to assist in managing email correspondence with our visitors, customers and list, as well as payment processor(s) and/or merchant account(s) to help us transact sales online and follow up with you regarding any purchases.
Residents in Designated Countries may also have the right to lodge a complaint with the relevant EU data protection authority. You may access a list of the Data Protection Authorities in the EU here.
Transfer of Personal Information
Inner Child Dimensions, LLC, may during transactions with, or during negotiations of, any merger, sale of company assets, financing or acquisition, or in any other situation personal information may be disclosed or transferred as one of our business assets.
- comply with a court order or other legal process;
- protect our rights or property;
- enforce our Terms and Conditions;
- protect Inner Child Dimensions from fraudulent, abusive, or unlawful uses;
- to initiate, render, bill, and collect for amounts owed to Inner Child Dimensions;
- to investigate and defend ourselves against any third-party claims or allegations;
- to assist government enforcement agencies;
- to protect the security or integrity of the site; and
- to protect the rights, property, or personal safety of Inner Child Dimensions, our users, or others.
INFORMATION WE COLLECT
When you visit our website, we will learn certain information about you. In order to provide you with the most efficient and enhanced personalized service and attention, and to accommodate certain requests which you make, we request information about you in certain circumstances and collect certain information automatically.
Consistent with our previous practices, we will only collect and process your personal data when we have a lawful basis for doing so. These lawful bases include when you provide us consent, when we have a contractual obligation to collect or process the data, and when we have a legitimate interest in processing your personal data.
Information Provided Voluntarily
Personal Information: You may be asked to provide personal information including your name, address, email address and phone number when you sign up for any of our newsletters, respond to a survey, register for a class, or purchase a product or service. We will only request the personal information that is required in order to fulfill our obligations to you, i.e., in order to deliver what you have requested, as well as to comply with any legal obligations that may accompany such an exchange.
Information Collected Automatically
In addition to the information described above, we may collect some or all of the following information:
Activity Info (Log Data): Information may be collected based on your use of the website, which generally includes information about your computer hardware and software, such as:
Internet Protocol (“IP”) addresses, operating systems, browser types, device types, URLS, access dates and times; website pages that you visit; referring website information; universally unique identifiers (“UUID”), advertising identifier (“IDFA”), carrier and country location, hardware and processor information, network type, and other related data.
Google Analytics: As described above, we use Google Analytics on our website. We may utilize any of the following advertising features that utilize the Google advertising cookies: Remarketing with Analytics, Demographics and Interest reporting, Segments, and DoubleClick integration.
To opt out of seeing personalized ads via the Google platform, please visit Google Support – block certain ads.
To personalize the ads you see via the Google platform, please visit Google Support – control the ads you see.
For more information on how Google uses data when you visit its partners’ sites or apps, please visit who are Google’s partners.
Or, via an opt-out browser add-on, you can opt out of having your site activity available to Google Analytics. For more information, or to install the opt-out browser add-on, please visit Google Analytics opt-out browser add-on.
For more information on Google Analytics, please visit Google Analytics.
Please note that if you opt out of any service, you may not enjoy the full functionality of the website.
Google Ad Words: We may utilize Google Ad Words, which provides certain types of the information collected on our website to the Ad Words Advertising Network. To opt out of Google Ad Words, visit Google Support – block certain ads.
Facebook Custom Audience: We may utilize Facebook’s Custom Audience capability which allows us to display ads on Facebook to individuals on our email lists or in our database. We may provide personal information to Facebook, such as your name, email address and phone number to enable Facebook to identify whether you are a Facebook account holder.
- Any ad data collected, received or derived from our Facebook ad (“Facebook advertising data”) is only shared with someone acting on our behalf, such as our service provider. We are responsible for ensuring that our service providers protect any Facebook advertising data, or any other information obtained from us, limit our use of all of that information, and keep it confidential and secure.
- We do not use Facebook advertising data for any purpose (including retargeting, commingling data across multiple advertisers’ campaigns, or allowing piggybacking or redirecting with tags), except on an aggregate and anonymous basis (unless authorized by Facebook) and only to assess the performance and effectiveness of our Facebook advertising campaigns.
- We do not use Facebook advertising data, including the targeting criteria for a Facebook ad, to build, append to, edit, influence, or augment user profiles, including profiles associated with any mobile device identifier or other unique identifier that identifies any particular user, browser, computer or device.
- We do not transfer any Facebook advertising data (including anonymous, aggregate, or derived data) to any ad network, ad exchange, data broker or other advertising or monetization related service.
To opt out of the Facebook Custom Audience, please email us at email@example.com “Facebook Custom Audience Opt-Out” in your subject line. Please also include your name and email address in the body of the email.
Other Third-Party Tracking Tools: We may also collect or receive information from third parties, such as, LinkedIn, Instagram, Twitter and/or other third-party social media and retargeting services that are similar to those described above.
Types of Personally Identifiable Information
In certain transactions or forums, we allow you to voluntarily submit your personally identifiable information including:
- marital status
- income range
- parent status
- other responses to surveys and questionnaires
- e-mail address
- e-mail correspondence
- postal mailing address
- billing address
- PayPal email address
- home/mobile telephone number
- bank account information
- credit card number
- card verification value
- billing information
- employment history
- social security numbers
- sign up source
- data of account creation
- data of account updates
- IP address
- Time stamp
- Device type
- Operating system
- Email open clicks
- User ID
- User behavior
- Login history
- Order details
- Facebook ID
- Time zone
- NPS score
- Your rating of our support
- Telephone call recordings
- Testimonials, with your authorization
- Anonymized Facebook and Instagram comments
- and references
You are not required to supply the aforementioned information, except if you wish to use certain features on the site. For example, the site may call for a user to voluntarily create a user log-in profile/ID or permit an online transaction. These features require Inner Child Dimensions to verify certain information so as to complete the requested transaction. As a part of the verification or profile process, you may be required to submit the personally identifiable information above.
How to Access Your Personal Information
If you have provided personal, billing or other voluntarily provided information, you may access, review and make changes to it via instructions found on the website or by emailing us at firstname.lastname@example.org. To manage your receipt of marketing and non-transactional communications, you may unsubscribe by clicking the “unsubscribe” link located on the bottom of any related email from the company. Emails related to the purchase or delivery of orders are provided automatically – Customers are not able to opt out of transactional emails. We will try to accommodate any requests related to the management of personal information in a timely manner. However, it is not always possible to completely remove or modify information in our databases (for example, if we have a legal obligation to keep it for certain timeframes).
How We Use and Share the Information
We use the collected information to understand customer needs, including regarding our website services to:
- present you with information through our website and email services;
- provide our services, process orders, and administer our programs;
- maintain and improve our website;
- respond to your requests, and provide customer service, including in response to any problems that may arise, such as difficulties in navigating our website or accessing certain features;
- solicit your feedback, and to inform you about our products and services and those of our third-party marketing partners that we feel may be of interest or value to you;
- personalize or display advertisements to you on third-party platforms;
- to facilitate and track online transactions;
- to acknowledge receipt of your payments for tax purposes and to help prevent fraudulent transactions;
- to provided you updated site information, publications, or notices about/from Inner Child Dimensions, LLC and www.togetherwecanheal.com;
- to improve site flow and usability, tailor content to your needs, and make it more responsive to our users’ preferences;
- improve our services or offerings; and
- fulfill our legal or contractual obligations to you.
As with transactions elsewhere, when you purchase products, services, or programs via our website, your credit card company will also retain certain information regarding your purchase. We will not otherwise provide any personal data to your credit card company without your permission.
We may share the Information collected with joint venture partners, affiliates, agents, current or prospective business partners, businesses under common control, third-party businesses or partners participating in administering our programs or services, or to those providing business functions such as technical support, customer service, marketing assistance, etc. These businesses will only have access to information as necessary to perform their functions and to the extent permitted by law.
In the event of the sale or transfer of our business to a third-party buyer, including in the event of bankruptcy or liquidation, we may, as necessary, share your data with the buyer or transferee.
In the event that we have to collect on a debt owed to us by you, we may, as necessary, share your information with an attorney or a court of law to enforce our rights and collect what is owed.
Under certain circumstances we may be obligated or compelled to disclose the Information: when required by law, court order or government agency, or when disclosing such information is reasonably required to protect the company, its property, the website, the safety of visitors or others.
Retargeting / Personalized and Behavioral Ads
We may, using the techniques described above, and in conjunction with third-party marketing partners, gather information from your visit to our website for purposes of providing relevant advertising content to you in the future. This means that through third-party marketing partners or third-party sites such as Google, Facebook, or Instagram, we may display advertisements to you (remarketing or retargeting), based on usage data collected during your visit to our website.
Pursuant to California Civil Code section 1798.83, Inner Child Dimensions will make available a list of those trusted businesses with whom Inner Child Dimensions and www.togetherwecanheal.com shares the above information at our office. Please address and send all requests to:
Inner Child Dimensions, LLC
1007 West College Ave. #291
Santa Rosa, CA 95401
Security of Your Information
The security of your Personal Information is important to us. Please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we incorporate standard industry practices internally and with our service providers, which we believe is sufficient for the information involved, we cannot guarantee its absolute security. Because we work with third-party businesses and vendors in various aspects of our business including operating this website, database management, website security, etc., we cannot guarantee the absolute security of our databases, nor can we guarantee that the Information you supply will not be intercepted while being transmitted to and from us over the Internet. Any information that you provide to us via email should be treated with extra caution, as we cannot control the level of security available through email providers.
Children’s Privacy Statement
We are strongly committed to protecting the safety and privacy of children who visit our website. We do not knowingly collect personal information from children under the age of 13 through the website. If you are under 13, please do not give us any personal information. This children’s privacy statement explains our practices with respect to the online collection and use of personal information from children under the age of thirteen and provides important information regarding their rights under federal law with respect to such information.
- This site is not directed to children under the age of thirteen and we do NOT knowingly collect personally identifiable information from children under the age of thirteen as part of the site. We screen users who wish to provide personal information in order to prevent users under the age of thirteen from providing such information. If we become aware that we have inadvertently received personally identifiable information from a user under the age of thirteen as part of the site, we will delete such information from our records. If we change our practices in the future, we will obtain prior, verifiable parental consent before collecting any personally identifiable information from children under the age of thirteen as part of the site.
- Because we do not collect any personally identifiable information from children under the age of thirteen as part of the site, we also do NOT knowingly distribute such information to third parties. We do NOT knowingly allow children under the age of thirteen to publicly post or otherwise distribute personally identifiable contact information through the site.
- Because we do not collect any personally identifiable information from children under the age of thirteen as part of the site, we do NOT condition the participation of a child under thirteen in the site’s online activities on providing personally identifiable information.
- In addition, as stated in our Terms and Conditions, this website is not geared or directed to persons under the age of 18, or the age of consent in the location in which you live, whichever is greater. If you are under the applicable age of consent, you are NOT permitted to use the site without sending to Inner Child Dimensions a letter indicating you have the express permission of a parent or guardian to do so.
We encourage all parents to talk to their children about online safety and to monitor their children’s use of the Internet. If you have reason to believe that a child under the age of 13 has provided personal information to us, please contact us, and we will make best efforts to immediately delete that information from our databases.
You may, of course, decline to share your personally identifiable information with Inner Child Dimensions, in which case Inner Child Dimensions will not be able to provide to you some of the features and functionality found on the site. Your information and preferences may be deleted by you at any time, so long as you are in good standing with Inner Child Dimensions. We will gladly remove your name and contact information from any mailing lists that Inner Child Dimensions sponsors by notifying us at email@example.com.
Periodically, we may ask you to verify your identity before further access to the site is permitted. You are responsible for maintaining the secrecy of your unique password and account information at all times.
You must promptly notify us if your credit card, username, or password is lost, stolen, or used without permission. In such an event, we will remove that credit card number, username, or password from your account and update our records accordingly.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive. The cookie allows the website to “remember” your actions or preferences over time.
A cookie cannot read data off your hard disk or read cookie files created by other sites. Cookies may be of limited duration, which will disappear after you exit the Site or they may be there for unlimited periods of time, even after you leave the site. The cookie will enable us to understand and relate your use of this site to information we provided or may provide in the future. Some cookies may contain personal information that you voluntarily provided. In addition, the cookie may be encrypted so as to authenticate you on other pertinent parts of the site.
Most browsers support cookies, but users can set their browsers to decline them and can delete them whenever they like. You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site, and some services and functionalities may not work.
There are two third-party websites that have been setup to give you more information about cookies and instructions on how you can decline or delete them on various browsers. These are www.aboutcookies.org and www.allaboutcookies.org.
Cookies and Tracking Tools
The site may track and collect categories of information when you visit the site such as the: (1) IP addresses; (2) domain servers; (3) types of computers accessing the Site; and (4) types of web browsers used to access the Site (collectively “Traffic Data”). Traffic Data is anonymous information that does not personally identify you but is helpful for marketing purposes or for improving your experience on the site.
- To remember your country and language preferences.
- To deliver information that matches your interests.
- To help us understand our audience and traffic patterns.
- To let you automatically log into programs and parts of our site that require membership.
- To manage and present site info displayed on our website that will be specific to you.
- To ensure you do not see the same advertisement repeatedly.
- To store your password so you don’t have to re-enter it each time you visit the site.
We use the following cookies:
- Strictly necessary cookies:These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website or make online payments.
- Analytical/performance cookies:They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies:These are used to recognize you when you return to our website. This enables us to personalize our content for you and remember your preferences.
- Targeting cookies:These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Information Gathered by Third Party Advertisers
Cookies enable advertisers to learn about what ads you see, what ads you click, and other actions you take on our site and other sites. This allows advertisers to provide you with more useful and relevant ads. For example, if they know what ads you are shown while visiting our site, they can be careful not to show you the same ones repeatedly. They do not associate your interaction with unaffiliated sites with your identity in providing you with interest-based ads.
We do not provide any personal information to advertisers or to third party sites. Advertisers and other third parties (including the ad networks, ad-serving companies, and other service providers they may use) may assume that users who interact with or click on a personalized ad or content are part of the group that the ad or content is directed towards (for example, readers in the Pacific Northwest who read certain types of articles). Also, some third-party cookies may provide them with information about you (such as the sites where you have been shown ads or demographic information) from offline and online sources that they may use to provide you more relevant and useful advertising.
You can opt out of participating in interest-based advertising networks but opting out does not mean you will no longer receive online advertising. It does mean that the companies from which you opted out will no longer customize ads based on your interests and web usage patterns using cookie-based technology. If you would like to learn more about what options you have about limiting the gathering of information by third-party ad networks, you can consult the website of the Network Advertising Initiative.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
Except for essential cookies, all cookies will expire after a few days; the precise period will depend on your browser settings.
Managing and Disabling Cookies
Managing Cookies via Your Browser: You may be able to change your cookie preferences via your browser settings. Please visit your browser’s help section for assistance with turning on notifications regarding cookies or disabling cookies through your browser.
Managing Cookies on Your Mobile Device: You may be able to change your cookie preferences on your mobile device either via your browser settings, or via the settings (preferences) on your device. For additional info, please visit managing cookies in your mobile devices.
Managing Google Analytics: You may opt out of Google Analytics by visiting the Google Analytics Opt-out page.
Use Caution When Sharing Information Online: When you voluntarily make your personal information available online in an environment shared by third parties – including in webinars, classes, online conferences, via email, on message boards, in chat rooms, on blogs, or via telephone calls or conferences – that information can be viewed, saved, collected, heard, and/or used by others outside of the company. We are not responsible for any unauthorized third-party use of information provided in these contexts. Please be mindful whenever you share any information online.
For More Information: Two third-party websites called www.aboutcookies.org and www.allaboutcookies.org have been setup to help you with understanding cookies and instructions on how you can remove them on various browsers. You should a be able to remove any of the cookies we place on your hard drive. If you feel you cannot do so, please e-mail firstname.lastname@example.org.
Inner Child Dimensions at www.togetherwecanheal.com enters into affiliate relationships with third parties and from time to time provides links to third-party services or products on our website and in our email marketing. We receive compensation through these affiliate relationships, including when our users purchase services or products via such links. We provide disclosures when sending or posting such information as an affiliate. If we’re providing a review or rating of a third party’s service or product and receive payment for such review or rating, we disclose that information when sharing our review or rating. These commissions for purchases made through those links, at no cost to you. Please understand that we have experience with all of these companies, and recommend them because they are helpful and useful, not because of the small commissions we make if you decide to buy something.
Inner Child Dimensions, LLC here at www.togetherwecanheal.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com. For more information about Amazon’s affiliate program, click here.
If you order services or products directly from our company, we will use the personal information you provide only to process that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We have taken commercial reasonable steps to ensure the security of all data we collect through this service and may use encryption software at certain transaction points. However, in the event that you are subject to fraudulent charges, you agree to notify our office, and your bank and credit card associations in accordance with standard reporting rules and procedures.
Electronic Payment & Credit Card Transactions
We offer a convenient payment feature to submit payments for our services and products via credit card. You are/are not required to submit all payments via credit card through our website. If you do wish to voluntarily use the payment feature, you represent that you are over the age of 18 and understand that you are transacting with a California business, and are taking advantage of services in the County of Sonoma, California notwithstanding your current location.
When you initiate an electronic payment, you are requesting an electronic monetary transfer from your financial institution or requesting a credit advance for the amount you submit through the relevant page. By submitting your information on a one-time basis or recurring basis, you agree and authorize Inner Child Dimensions to contact your financial institution and request those funds to satisfy any financial obligation you currently owe. A third-party financial institution manages the processing of transactions, which receives credit card numbers and other personal identifying information only to verify the credit card numbers and process transactions. After you submit the information, you acknowledge that you might not be able to cancel the electronic transfer. You authorize Inner Child Dimensions to discuss any issues relating to the submission of the electronic payment with your financial institution.
If your financial institution reports insufficient funds during the electronic payment transaction, you agree to allow Inner Child Dimensions to confirm with your financial institution the accuracy of such report. You agree and acknowledge that Inner Child Dimensions may use this information for credit reporting purposes.
You should note that we may use an automatic clearing house (ACH) network to process some payment transactions. Further, we may utilize “real time” processing or “batching” processing to complete any transaction. If we use a real time process, your payment may be processed and cleared at the same time it is submitted by our office. This means that your account may be debited immediately. If we use the batching process, your payment may be processed at regular intervals, which may not lead to the transaction clearing your account on the same day you submit it. You should check your account regularly to ensure you have sufficient funds for any transaction.
There are certain transaction fees that are incurred with the electronic payment system. You hereby acknowledge and agree to any and all transaction fees associated with submitting the aforementioned payments in the manner reflected above.
You authorize Inner Child Dimensions, its agents or third-party vendors to use your personally identifiable information to make inquiries of any kind to validate your identity. We or third parties may use the information to contact financial institutions, verify your credit history, and gather all relevant information about you, so that we may diligently complete our investigation.
You should note that the site or its affiliated sites may include interactive forums such as message boards and chat rooms. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.
Please be aware that any personally identifiable information you voluntarily choose to display on any publicly available portion of the site becomes publicly available and may be collected and used by others without restriction. To the extent such use has occurred, we are not responsible for any actions taken by those third parties. However, we may take down any information posted by any party.